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I am new to creating a server and I am trying to follow the "newb guide" posted here to create a Minecraft server. The very first section is on how to get your FTP working, so I followed the instructions and downloaded "Filezilla". It gives me 3 boxes to fill out: "username" "port" and "password". I have tried it seems like, every possible combination in these 3 boxes to get it to work and I keep getting a "cannot connect will try again in 5 seconds" repeatedly. So, I watch the video guide posted here. Except, it is for a Firefox extension that is no longer supported. I have tried googling pages of information and following the guides posted here and there is still no clear cut direction on how to do this stuff.
If you still experience trouble connecting to the FTP (or any difficulty), we would recommend submitting a ticket via our Support section, we will then be able to assist further.