Customer service/support always so slow?

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Red5x5
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Joined: Wed Dec 30, 2015 8:26 am

Customer service/support always so slow?

Post by Red5x5 » Wed Dec 30, 2015 8:30 am

Our new server has been down 12 hours now and not a peep from support! Is this normal? I am wondering if I should jump ship and find a different provider before my 5 days are up.

What's wired is I remember support being awesome when we had our minecraft server.

Red5x5
GameServers.com Forum Newb
Posts: 2
Joined: Wed Dec 30, 2015 8:26 am

Re: Customer service/support always so slow?

Post by Red5x5 » Wed Dec 30, 2015 1:43 pm

they still haven't responded I asked for my money back

Stormeagle
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Joined: Mon Dec 28, 2015 7:05 pm

Re: Customer service/support always so slow?

Post by Stormeagle » Thu Dec 31, 2015 9:39 am

I have had a ticket open for 34 hours now about constant server crashes still no response so I feel your pain

Genosization
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Joined: Sat Jan 02, 2016 10:07 am

Re: Customer service/support always so slow?

Post by Genosization » Sat Jan 02, 2016 10:15 am

This is happening to me too, I'm thinking of changing too. This is getting rediculous with their "24/7 support".

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