Server is down, ticket 6 1/2 hours ago, no response

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Tunnleram
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Server is down, ticket 6 1/2 hours ago, no response

Post by Tunnleram » Sun Dec 03, 2017 7:13 pm

It's now 6 1/2 hours after I submitted a support ticket for my server being down and I still have no response.

Is anyone even working today? Entire company taking the day off?

This is not acceptable!!

Tunnleram
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Re: Server is down, ticket 6 1/2 hours ago, no response

Post by Tunnleram » Sun Dec 03, 2017 8:12 pm

Still down! No Response! Thanks for the service!

Server is down from 1:27pm to 8:12pm (now)

Tunnleram
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Re: Server is down, ticket 6 1/2 hours ago, no response

Post by Tunnleram » Mon Dec 04, 2017 7:07 am

Are we going for a record? I still have no response and my server is still down around 18 hours later.

smokingto
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Re: Server is down, ticket 6 1/2 hours ago, no response

Post by smokingto » Mon Dec 04, 2017 7:36 am

I am with you here my server crashed also @[Mon Dec 4 01:34:27 2017] [208_167_246_168_28016_ruste] Server has exceeded maximum RAM limit. This was with only 18 people on the server and paying for 100 slots. This happens every 7 to 10 days. But I have been wait over 10 hours still no reply.

smokingto
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Re: Server is down, ticket 6 1/2 hours ago, no response

Post by smokingto » Mon Dec 04, 2017 8:09 pm

Tunnleram wrote:Are we going for a record? I still have no response and my server is still down around 18 hours later.
@Tunnleram have they replied to your ticket? I am on 23 hours and no reply.

[gs] h4x
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Re: Server is down, ticket 6 1/2 hours ago, no response

Post by [gs] h4x » Tue Dec 05, 2017 7:01 am

Sorry for the delay, do you have your ticket number so we can look into this issue for you?

BillM
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Re: Server is down, ticket 6 1/2 hours ago, no response

Post by BillM » Wed Dec 06, 2017 8:34 pm

Smokingto, are you running a ton of mods? Or do you never wipe your map? What's your entity count? I've been running servers for ages, and I've very rarely seen 5.5gb of ram get used to cause the forced restart like that. I'd check your mods/entity count to see what the problem is. OR, look at using an automated restart like the Oxide Plugin "Timed Execute".

Tunnleram
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Re: Server is down, ticket 6 1/2 hours ago, no response

Post by Tunnleram » Thu Dec 21, 2017 9:48 pm

[gs] h4x wrote:Sorry for the delay, do you have your ticket number so we can look into this issue for you?
For the record my ticket number was PCV-033GH

Opened: 12/03/17 12:14pm
Resolved: 12/04/17 8:38am

That type of service really isn't acceptable and the credit I was given didn't cover my inconvenience. I spend hours running my server and having it down for that long ruins the community I built.

My server is down again now. It's been an hour since it's been down and I have no answer yet.

Ticket number LIL-640JP

Before the last situation, I was thinking of expanding too. I was going to order 3-4 more servers. Now I'm really unsure.

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