Support Tickets

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1399565
GameServers.com Forum Newb
Posts: 2
Joined: Fri Aug 03, 2018 10:26 pm

Support Tickets

Post by 1399565 » Fri Aug 03, 2018 10:33 pm

So I have been waiting for about 4+ hours for three mod tickets. I have not received an update about the mods or notification that you guys are swamped with support tickets. I understand I am paying a low rate a month for the server + support, but still I would like to receive updates on whats been going on. Normally you guys take 10 - 15 mins to answer back or install the mod. I know your customer support is ranked very high, although like I said, it has been 4+ hours. Here are the ticket numbers : Ticket No: TXD-286TA / Ticket No: LYQ-417MP / Ticket No: KBH-404KH.

Thanks in advance.

-Felipe

1399565
GameServers.com Forum Newb
Posts: 2
Joined: Fri Aug 03, 2018 10:26 pm

Re: Support Tickets

Post by 1399565 » Fri Aug 03, 2018 11:37 pm

The mods have been installed! thanks!

[gs] h4x
GameServers Staff
Posts: 475
Joined: Thu Sep 30, 2010 8:53 am

Re: Support Tickets

Post by [gs] h4x » Sun Aug 05, 2018 1:23 am

Glad to hear it has been resolved, please let us know if you have any other issues.

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