Insane disrespect, 24/7 support that can't help in three days.!

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Obadahalsayed
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Joined: Wed May 10, 2017 4:32 pm

Insane disrespect, 24/7 support that can't help in three days.!

Post by Obadahalsayed » Wed May 10, 2017 5:00 pm

Hello,

I will tell what is happing so people can see how I'm getting treated!
My server had lags and var in game goes so high that you can't even move, I contacted them and we changed the IP, well we have a new IP, which is worst than the first one 9000 ping, I re-contacted them and they said we fixed it,
And boom my server is suspended to the point it was under a DDoS attack and they had to shut down the server and said it should be up in a day or two, while that was happing I was trying to get some help with my server because the map vote wasn't working properly and the support guys just help with nothing and auto-close the ticket and says we don't support that kind of help, however I asked to refund and they said you passed the 5 days refund limit you can't refund anymore, and they said the server will be up in the next 24h so we know you saw the message I responded after two minutes that as long as I can't refund that I hope my server gets activated as soon as possible that was 08/05/2017 9:07 pm that means:
09/05/2017 9:07 pm my server should be up again, well.. until now my server is still suspended. (now= 10/05/2017 12:00 am)
I tweeted them and ofc no answer, I also sent a ticket for that and he just answer me that he can't do anything because he is not an admin or something like this and their admins only work on working hours means not 24/7,
I think people should be more aware buying from gameserver from now on, the thread will probably be deleted but I thought some people at least should know what's happening,

regards,

Obada

Obadahalsayed
GameServers.com Forum Newb
Posts: 2
Joined: Wed May 10, 2017 4:32 pm

Re: Insane disrespect, 24/7 support that can't help in three days.!

Post by Obadahalsayed » Thu May 11, 2017 10:40 am

Server is now activated, they activated it at 11/05/2017 (5:10 pm )

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