mumble issues. support not responding to open ticket

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slapknuckle
No Longer a Newb
Posts: 17
Joined: Tue Oct 25, 2011 7:20 pm

mumble issues. support not responding to open ticket

Post by slapknuckle » Sun Jan 19, 2014 5:13 pm

im having an issue with disconnecting and reconnecting. it must be server side due to its affecting everyone in the mumble as follows, if its not server/host side does anyone have any ideas? thanks

[1:24:23 PM] Server connection failed: The remote host closed the connection.
[1:24:33 PM] Reconnecting.
[1:24:59 PM] Connected.
[1:25:02 PM] Welcome message:
Welcome to this GameServers.com server running Murmur.
Enjoy your stay!


[1:25:02 PM] UDP packets cannot be sent to or received from the server. Switching to TCP mode.
[1:25:34 PM] UDP packets can be sent to and received from the server. Switching back to UDP mode.
[1:25:58 PM] mim disconnected.
[1:26:29 PM] frown disconnected.
[1:26:41 PM] frown connected.
[1:26:45 PM] mim connected.
[1:26:45 PM] mim entered channel.
[1:27:22 PM] Server connection failed: The remote host closed the connection.
[1:27:32 PM] Reconnecting.
[1:27:53 PM] Connected.
[1:27:53 PM] Welcome message:
Welcome to this GameServers.com server running Murmur.
Enjoy your stay!


[1:27:53 PM] UDP packets cannot be sent to or received from the server. Switching to TCP mode.
[1:28:02 PM] Tom disconnected.
[1:28:21 PM] Server connection failed: The remote host closed the connection.
[1:28:31 PM] Reconnecting.
[1:28:52 PM] Connected.
[1:28:52 PM] Welcome message:
Welcome to this GameServers.com server running Murmur.
Enjoy your stay!


[1:30:21 PM] mim disconnected.
[1:30:40 PM] Server connection failed: The remote host closed the connection.
[1:30:50 PM] Reconnecting.
[1:31:14 PM] Connected.
[1:31:15 PM] Welcome message:
Welcome to this GameServers.com server running Murmur.
Enjoy your stay!


[1:31:23 PM] mim disconnected.
[1:31:28 PM] mim connected.
[1:31:28 PM] mim entered channel.
[1:31:54 PM] Tom disconnected.
[1:31:58 PM] Tom connected.
[1:31:58 PM] Tom entered channel.
[1:32:05 PM] UDP packets can be sent to and received from the server. Switching back to UDP mode.
[1:32:39 PM] Server connection failed: The remote host closed the connection.
[1:32:49 PM] Reconnecting.
[1:33:10 PM] Connected.
[1:33:10 PM] Welcome message:
Welcome to this GameServers.com server running Murmur.
Enjoy your stay!


[1:33:43 PM] Server connection failed: The remote host closed the connection.
[1:33:53 PM] Reconnecting.
[1:33:53 PM] Connected.
[1:33:53 PM] Welcome message:
Welcome to this GameServers.com server running Murmur.
Enjoy your stay!


[1:34:22 PM] mim connected.
[1:34:23 PM] mim entered channel.
[1:35:17 PM] Tom disconnected.

slapknuckle
No Longer a Newb
Posts: 17
Joined: Tue Oct 25, 2011 7:20 pm

Re: mumble issues. support not responding to open ticket

Post by slapknuckle » Sun Jan 19, 2014 5:30 pm

from mumble themselves if anyone else is having an issue which i assume you are.

Nick: Thank you for contacting support, my name is Nick. I am currently looking into your Mumble question:
“having this issue with my mumble server. UDP packets can be sent to and received from the server. Switching back to UDP mode. is there something wrong with the server or my end?”

Nick: Currently a network routing location outside of our network is dropping packets and having connection issues for users taking that route to our servers.
xxxx: has this been going on for a few days now off and on?
Nick: We are actively working on resolving this issue, however since it is in another companies hands they have not been responding to us well :(
Nick: Yes it has
xxxx: ok thanks for the quick reply. i didnt think it was on my end
xxxx: i assume theres no work around at this time?
Nick: I apologize for the inconvenience that this has caused you and your users. Sadly there is not as of yet, as it is a routing location before it even reaches our servers :(
xxxx: ok. it is what it is. thanks for your time
Nick: You are very welcome, have a great day!

shyatif
GameServers.com Forum Newb
Posts: 1
Joined: Tue Mar 03, 2015 6:36 am

Re: mumble issues. support not responding to open ticket

Post by shyatif » Tue Mar 03, 2015 6:39 am

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Atif

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