DNS issues and unanswered ticket for 3 days

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burtyboom
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DNS issues and unanswered ticket for 3 days

Post by burtyboom » Sun Jul 19, 2015 4:18 am

Hi guys,

I purchased a .com domain name and trying to get it to point towards my webhosting however few things dont seem to add up. Ticket UJT-107ZP

The website and previous support tech say to use

Primary: ns24.clanservers.com (66.55.132.4)
Secondary: ns23.clanservers.com (66.55.132.5)

first nameserver seems to resolve the correct ip, however the second comes up

Pinging ns23.clanservers.com [66.55.132.30] a different ip address to the one above?

The host where I purchased the domain are being difficult also so im not sure where the issue is. First their cpanel wouldn't add the nameservers properly, now they seem to be in the domain (gravelpitpve.com) still seems to have no nameservers pointed anywhere from dns lookup tools.

Can someone please just confirm which nameservers I need to be using for my account/hosting to work correctly? thank you

burtyboom
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Posts: 12
Joined: Fri Jul 03, 2015 7:51 pm

Re: DNS issues and unanswered ticket for 3 days

Post by burtyboom » Sun Jul 19, 2015 4:35 pm

well - this is dissapointing.

burtyboom
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Posts: 12
Joined: Fri Jul 03, 2015 7:51 pm

Re: DNS issues and unanswered ticket for 3 days

Post by burtyboom » Sun Jul 19, 2015 4:55 pm

http://who.is/whois/gravelpitpve.com

Have the nameservers both correct, I went into my hosting site cpanel and put the domain into the parked domain section, is there anything else I have to do?

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stasher
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Re: DNS issues and unanswered ticket for 3 days

Post by stasher » Wed Jul 22, 2015 11:20 am

Pinging ns23.clanservers.com [66.55.132.30] a different ip address to the one above?
That's normal. The IP address above is GS nameserver/DNS. Your server IP should be a different one.

jesica1
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Re: DNS issues and unanswered ticket for 3 days

Post by jesica1 » Sat Sep 19, 2015 5:20 am

I am also facing the same problem from yesterday. Yesterday morning it was running as well, but in the evening I found dns issue, whats wrong with it I can not understand.

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