How long to expect help from support? Our server has been down for a few hours...

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janfrekv
No Longer a Newb
Posts: 11
Joined: Mon Aug 29, 2016 1:55 pm

How long to expect help from support? Our server has been down for a few hours...

Post by janfrekv » Mon Oct 02, 2017 3:24 am

How long to expect help from support? Our server has been down for a few hours... :/

Ticket is filed btw. Ticket No: GMQ-375AZ

BillM
What's Frag Mean?
Posts: 245
Joined: Fri Jun 17, 2016 2:42 pm

Re: How long to expect help from support? Our server has been down for a few hours...

Post by BillM » Thu Oct 05, 2017 10:05 pm

Response times lately have actually been pretty slow. I have seen them reply pretty quick to some issues, but more often than not I've had about 8-10 hour ticket times, with some stretching well over 24 hours. This has been a very well documented case on the forums, and is the reason I took my ARK hosting to another company. Sad to see a once amazing host start to fall apart due to long ticket times. I used to say that at least Gameservers was more affordable, but my ARK hosting is actually half the price of Gameservers for access to more system resources.

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