ARK sever down for hours

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Tomcat78
GameServers.com Forum Newb
Posts: 2
Joined: Sat Oct 03, 2015 3:22 pm

ARK sever down for hours

Post by Tomcat78 » Sat Oct 03, 2015 3:27 pm

No response to tickets. No control over the server as far as I can tell.

Can anyone help?

Maybe a phone number to speak to someone instead of filling out text boxes?

How do I get the server back up and running once an 'outage' is detected and 'will be fixed within 30 minutes'? Where is my email for extended outage?

Hello? Anyone home? I have a lot of patience, and I do work in a customer service field (face to face with customers, daily) but this is ABSOLUTELY ridiculous.

Tomcat78
GameServers.com Forum Newb
Posts: 2
Joined: Sat Oct 03, 2015 3:22 pm

Re: ARK sever down for hours

Post by Tomcat78 » Sat Oct 03, 2015 5:04 pm

Oh, forgot to mention the server was down all day yesterday as well. Came up briefly last night and then down all day again. No reply to my ticket at all yesterday either. That was 11 hours.

Just in case someone thought I was over reacting.

Putting in for a refund. It's been 6 days, but honestly do we count the time the server has been down anyway?

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