How long to expect help from support? Our server has been down for a few hours... :/
Ticket is filed btw. Ticket No: GMQ-375AZ
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Response times lately have actually been pretty slow. I have seen them reply pretty quick to some issues, but more often than not I've had about 8-10 hour ticket times, with some stretching well over 24 hours. This has been a very well documented case on the forums, and is the reason I took my ARK hosting to another company. Sad to see a once amazing host start to fall apart due to long ticket times. I used to say that at least Gameservers was more affordable, but my ARK hosting is actually half the price of Gameservers for access to more system resources.