Random Charges Server down

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Sutairn
GameServers.com Forum Newb
Posts: 2
Joined: Wed Jan 28, 2015 1:05 pm

Random Charges Server down

Post by Sutairn » Wed Jan 28, 2015 1:12 pm

I have no idea why I was charged $4.42

Payment Jan 26, 2015 Mastercard $-18.95 $0.00
Invoice Jan 19, 2015 Invoice #*****18 (pdf) $18.95 $18.95
Payment Jan 18, 2015 Mastercard $-4.42 $0.00
Invoice Jan 12, 2015 Invoice #*****51 (pdf) $4.42 $4.42

Payment Dec 19, 2014 Mastercard $-26.90 $0.00
Invoice Dec 19, 2014 Invoice #*****11 (pdf) $18.95 $26.90
Invoice Dec 19, 2014 Invoice #*****82 (pdf) $7.95 $7.95
Payment Nov 26, 2014 Mastercard $-7.95 $0.00
Invoice Nov 19, 2014 Invoice #*****85 (pdf) $7.95 $7.95
Payment Oct 26, 2014 Mastercard $-7.95 $0.00
Invoice Oct 19, 2014 Invoice #*****28 (pdf) $7.95 $7.95
Payment Sep 26, 2014 Mastercard $-7.95 $0.00
Invoice Sep 26, 2014 Invoice #*****16 (pdf) $7.95 $7.95

My Starmade server has been down 5 hours now and still waiting on a response to my support ticket.

****post was modified to remove full invoice numbers by an admin

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[gs] Dr. Worm
GameServers Staff
Posts: 1470
Joined: Mon Nov 14, 2005 12:12 pm
Location: New Jersey

Re: Random Charges Server down

Post by [gs] Dr. Worm » Thu Jan 29, 2015 12:16 am

I have tracked down your account and reviewed the billing activity. This server was ordered on December 19th and billed for a full month ending on January 19th.

Your account's normal renewal date, as you can see on your other invoices, is on the 26th of each month. This charge of 4.42 was to fill the gap and get you back to your account's billing date, covering from the 19th through the 26th.

If you need further details, your best bet is to put in a support request as I am not comfortable listing any more details in a public forum. Also note, I am going to edit out those invoice numbers from your post, so if it seems to change, do not panic.

Your server is back online as well.

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