Do ppl from Support use these forums at all?

General Support & Discussion related to all games that do not have a specific forum designated.
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janfrekv
No Longer a Newb
Posts: 11
Joined: Mon Aug 29, 2016 1:55 pm

Do ppl from Support use these forums at all?

Post by janfrekv » Thu Nov 02, 2017 6:36 pm

After todays hours of waiting for Farming Sim to be upgradable on server, I just have a question:

Do support-people, or people from Gameservers in general, use these forums at all - at a regular basis?

I've checked Facebook, Twitter and this forum to see if anyone from Gameservers are giving any feedback.
And from what I can judge, it's the sales/PR ppl "only". If you're a potential customer you get answers fast. But if you already is a customer, and need support, more than "click on this, or click on that" - you're left pretty much on your own for uptil several hours, risking to loose community-member you might have used months to get into your group. Specially if not in the category mainstream CS:GO community, I guess.

Is that right? As in - a good business-model?

[gs] h4x
GameServers Staff
Posts: 473
Joined: Thu Sep 30, 2010 8:53 am

Re: Do ppl from Support use these forums at all?

Post by [gs] h4x » Fri Nov 03, 2017 2:11 am

We do read these forums, however they are not our primary line of support. Most people tend to submit support tickets for assistance.

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