Ventrilo going down + no support ticket section

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nmb33
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Ventrilo going down + no support ticket section

Post by nmb33 » Thu May 24, 2012 2:34 pm

My ventrilo has been crashing a lot for the past day, and I can't get it to go back up right now. I make a support ticket about it but it seems that there is no support ticket section on my account now. Why is this?

Burn11
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Re: Ventrilo going down + no support ticket section

Post by Burn11 » Thu May 24, 2012 3:23 pm

You need to login with the main account to view support tickets. Make sure you are logging in with an ID like "123456" instead of sub-admin "123456a"
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nmb33
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Re: Ventrilo going down + no support ticket section

Post by nmb33 » Thu May 24, 2012 4:27 pm

I am logging in with the main account, I don't have any admins setup on it. The servers back up, but I'd like the option for support tickets.

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Kazzaw
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Re: Ventrilo going down + no support ticket section

Post by Kazzaw » Thu May 24, 2012 7:00 pm

email support@gameservers.com and let them know your account number and that you don't have a support section in your control panel. I've seen this issue a couple of times before.
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Using a support ticket is the quickest and easiest way to get a response to questions

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nmb33
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Re: Ventrilo going down + no support ticket section

Post by nmb33 » Mon May 28, 2012 1:41 pm

Well, they aren't replying to me via email, and my support ticket section is still gone. Plus my ventrilo server has been crashing a lot lately.

[gs] AZeid
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Re: Ventrilo going down + no support ticket section

Post by [gs] AZeid » Mon May 28, 2012 6:02 pm

Greetings,

If possible, could you reply back here with the title of the email you sent off?

If you also received a ticket number after submitting the email, could you also reply back with that.

You may want to jump onto irc.gamesurge.net and join channel #gameservers aswell.
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Rehan125
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Re: Ventrilo going down + no support ticket section

Post by Rehan125 » Fri Dec 20, 2013 12:19 am

am logging in with the main account, I don't have any admins setup on it. The servers back up, but I'd like the option for support tickets.

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