For support with your account and its subscriptions/services,
submitting a ticket is necessary. To do so please follow these steps:
1) Go to https://my.GameServers.com
2) Login to your account.
3) There's a row of buttons along the top. One of those buttons is "Support".
Click that button. It's to the left of the "Order Services" button.
4) Click "Create New Ticket".
5) Choose the category you want.
6) Choose the topic you want.
7) Fill out the rest of the form and click "Add Ticket".
Then our 24/7 support staff will answer your ticket as soon as possible.