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PostPosted: Mon Aug 03, 2009 9:55 am 
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Frag. Not post.

Joined: Tue Dec 18, 2007 1:12 am
Posts: 2507
Please note, if you can access your control panel (https://my.gameservers.com ), please submit a ticket through that, rather then emailing support.

Our system will automatically reply to each new email, and assign it a ticket number. If you are not getting these automatic responses, it's likely that your email account is classifying our messages as spam. Check your spam/junk folder for these, and if they are not there I would recommend trying this from a separate account.

Again, this process is completely automated, and if you are not getting a response it indicates an issue with your email account, rather then you being ignored.

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