Please submit a ticket to our admins to take care of for you. Please always submit a ticket before a forum post, support tickets are staffs priority before the forums so for the fastest staff response it is best to log into https://my.gameservers.com/support/
and submit a ticket.
If you are not yet a customer of game servers then please email firstname.lastname@example.org
or use our contact form here: http://www.gameservers.com/contact/
Solutions to many common issues can be found within your members area here: https://my.gameservers.com/support/faq.php