For larger issues we try and always put an update in the members area for customers who are being effected.
As far as an online chat, we invite you to come visit our chatroom #gameservers on the gamesurge IRC network. It's a great way to stay up to date with whats going on at gameservers .com. So come join our community on IRC and stay awhile!
If you don't have an IRC client, you can download a free client at:http://www.mirc.com/get.html
Setup your nickname and set your IRC server to irc.gamesurge.net and join our channel, #gameservers today!