Joined: Wed Nov 24, 2010 9:08 am Posts: 2271 Location: Australia
I was thinking about the possibility of having a online support chat system for gameservers. I know sometimes it can take a while for tickets to be answered due to the sheer number of tickets but live support would be good to keep people up to date with whats going on. If theres a server or network outage, people will just be able to pop on and ask instead of clogging up the ticket system. Also another recommendation would be to keep us update ( as people have said on the forums numerous times ) Through a network status forum or something for major network outages.
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I actually think that's a great idea, Kazzaw. It would keep people who actually purchased servers updated and more. A lot of people from time to time have questions they want to ask directly to GS and this could be an easy way to keep the ticket system clean and only for important things.
I also think there should be some special thing for the forum users who actually help solve small problems around the forums. They help GS not have to come in and respond to all questions and curiosity's. So I think in this live chat they should have some permissions where they can also still help. Just a thought.
Anyway, I support this idea! Good suggestion, Kazzaw.
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If I could see more GS people being active on their own forums, that should be able to turn around and change a few minds. However, I also support this, we gotta hear more from you, what's going on, and how long its going to take for outages and such, we don't need the full details on what's going to be done, *Because I'm sure there are competitors out there that are DIEING to know.
Just some message that we are not alone really, outside of support tickets and rare posts.
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For larger issues we try and always put an update in the members area for customers who are being effected.
As far as an online chat, we invite you to come visit our chatroom #gameservers on the gamesurge IRC network. It's a great way to stay up to date with whats going on at gameservers .com. So come join our community on IRC and stay awhile!
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