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It is currently Sat May 25, 2013 11:43 am |
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revkingcurtiss
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 Posted: Mon Jul 16, 2012 4:02 pm |
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Joined: Sat May 28, 2011 8:47 pm
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Quote: Our network technicians are working on a network disruption in our Chicago location. We do not have an ETA to restoration of normal service, but we expect this to be resolved quickly.
We will post more information once we have it in this service alert. This is the second server within the past month, different location that this has happened. Could someone explain why this happened again? Our clan made several trouble tickets to one server located in this area. But gameservers just kept closing trouble tickets we made. Trouble tickets were also made for a game server hosted in San Jose as well as teamspeak out of Los Angeles those were closed by gameservers as well.
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revkingcurtiss
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| Posted: Mon Jul 16, 2012 4:58 pm |
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Joined: Sat May 28, 2011 8:47 pm
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Is there a reason why again my trouble ticket was closed? We have had ongoing issues with our server for months.
Opening a trouble ticket only to have it closed defeats the purpose.
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revkingcurtiss
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| Posted: Mon Jul 16, 2012 8:09 pm |
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Joined: Sat May 28, 2011 8:47 pm
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Explanation was it was the network. We've tried that in the past, to no avail. However, once the network issue is completely resolved a new ticket and or the previous ticket will be reopen. Our clan realizes that we all need to be patient, but moving 2 servers 3 times the level of frustration is there. It would be nice it gameservers would allow people who rent servers more hands on instead of having to make trouble tickets over simple things we can do ourselves, such as adding this 2.55+ patch as stated in the link below. viewtopic.php?f=13&t=46421
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hellreturn
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| Posted: Tue Jul 17, 2012 12:17 am |
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Joined: Thu Jul 24, 2008 8:16 pm
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Location: xfire:hellreturn
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Kazzaw wrote: I'll let you in on a little secret, If you want to, you can create a ticket for a mod install, and then head over to the IRC ( gamesurge.net/chat and then type /join #gameservers ), see if there is an OP there and then post your ticket number. It'll work a little faster for you.
In the topic above, as stated by h4x, some mods require to be linked in a ticket as they can pose a security threat if not properly installed Here is a little secret for you. How about u stop spamming in each topic which is none of your concern? You, yourself said in one post that you host your server from home. God you post in each topic without any useful solution. Network issue is their and it's a fact. Going to IRC will not resolve it. And what revkingcurtiss is 100% true. revkingcurtiss, what's u xfire?
_________________
My xfire: hellreturn for any server set up questions!
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revkingcurtiss
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| Posted: Tue Jul 17, 2012 6:49 pm |
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Joined: Sat May 28, 2011 8:47 pm
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I'm putting in another trouble ticket. Hopefully this time they will stay open.
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tripodzid
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| Posted: Thu Jul 26, 2012 12:38 am |
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Joined: Sun Jul 22, 2012 10:48 pm
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Does Game Server have a contact number where I could make a direct call?
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hellreturn
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| Posted: Thu Jul 26, 2012 12:46 am |
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tripodzid wrote: Does Game Server have a contact number where I could make a direct call? No.
_________________
My xfire: hellreturn for any server set up questions!
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revkingcurtiss
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| Posted: Tue Jul 31, 2012 1:39 pm |
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Joined: Sat May 28, 2011 8:47 pm
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Our Wolfenstein et out of Chicago continues to lag then crash, its using the latest silent mod.
This keeps happening every week. A full server is basically emptied out because of this continued issue.
We have tried numerous times to get gameservers to find the crash information and even supplied our own findings in numerous trouble tickets.
I will again make another trouble ticket yet again and wait.
Thank you.
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revkingcurtiss
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| Posted: Tue Jul 31, 2012 8:25 pm |
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Joined: Sat May 28, 2011 8:47 pm
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Quote: Ticket No: ICU-287IM
1) When did the crashes start beginning? Was it after any change made to the server?
No changes were made.
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2) Have you tried temporarily removing any mods that may be installed?
No
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3) What changes have you recently made to the server?
None.
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4) Have you noticed any pattern to the crashes? (for example, the server crashes when a player is killed)
It lags first then crashes, for two months now. Players can not connect and typically just lag out if they can.
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5) Please provide us with any other information that may be useful:
Has been an issue of lagging then crashing. We have silent mod currently, was etpub prior to April has been acting up.
We previously submitted a crash report on our own, and gameservers found nothing. But since its still acting up we hope you guys can find the cause and come up with a solution.
We do NOT want to move our server to a new machine !!
If someone could please fix our server, thank you.
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revkingcurtiss
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| Posted: Fri Aug 03, 2012 10:50 am |
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Joined: Sat May 28, 2011 8:47 pm
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Gameservers could not find any issues again and today the Chicago based server is lagging.
So why even bother to make a support ticket if nothing is fixed?
For the silent mod based server the issue could be that the network out of Chicago is over loaded and out of sink.
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